Privacy Policy

Effective Date: 23 January 2026

Flexi Loo Hire respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store and protect your information when you use our website or request our services.

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1. Information We Collect

We may collect the following personal information when you submit a form, request a quote or contact us:

• Full name
• Phone number
• Email address
• Physical address or service location
• Project or event details
• Any additional information you provide voluntarily

We may also collect limited technical data such as IP address, browser type and website usage information for analytics purposes.

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2. How We Use Your Information

Your information is used for the following purposes:

• To provide quotations and respond to enquiries
• To deliver portable toilet and septic services
• To process payments and invoices
• To improve our services and website performance
• To communicate regarding bookings or service updates
• To comply with legal and regulatory obligations

We do not sell or rent your personal information to third parties.

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3. Legal Basis for Processing (POPIA)

We process personal information based on:

• Your consent when submitting forms
• The necessity to perform a service contract
• Compliance with legal obligations
• Our legitimate business interests

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4. Information Sharing

We may share your information with:

• Service providers assisting with website hosting or technical support
• Accounting or payment processing providers
• Regulatory authorities if required by law

All third parties are required to protect your information and use it only for the intended purpose.

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5. Data Security

We implement reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access or disclosure.

However, no online system can guarantee absolute security.

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6. Data Retention

We retain personal information only as long as necessary for business, legal or regulatory purposes.

Once no longer required, information is securely deleted or anonymised.

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7. Your Rights Under POPIA

You have the right to:

• Access the personal information we hold about you
• Request correction or updating of your information
• Request deletion of your personal information (where legally permissible)
• Object to certain types of processing
• Lodge a complaint with the Information Regulator of South Africa

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8. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve user experience and monitor website performance.

You may disable cookies in your browser settings if preferred.

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9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.

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10. Updates to This Policy

Flexi Loo Hire reserves the right to update this Privacy Policy at any time. Any changes will be published on this page with an updated effective date.

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11. Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact:

Flexi Loo Hire
Phone: 073 226 0051
Email: info@flexiloohire.co.za

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By using our website or submitting your information, you consent to the terms outlined in this Privacy Policy.